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Senior Anti-Fraud Operations Lead

Anti-Fraud

Our Mission

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.
Description: 

The Senior Lead, Anti-Fraud Wallet is responsible for overseeing the 24/7 Fraud Scam Center in ensuring continuous monitoring and fraud prevention for the Clients and the company. The Senior Lead's primary responsibility is to govern the fraud standard even outside standard business hours by protecting and ensuring immediate remediation of compromised accounts. 

 

NATURE OF WORK

  • Oversee a team of fraud scam center responsible for handling immediate fraud assistance to the following but not limited to: unauthorized financial movement , account restriction, money trailing and fraud alert monitoring on suspicious financial movements.
  • Work closely with the Issuing team to ensure seamless case management and best Client experience. 
  • Ensure SLA standards in compliance with BSP AFASA regulations. Ensuring swift response and holding of funds for potential fraudulent money movement. 
  • Continuously improve fraud investigation processes to ensure efficiency and effectiveness in resolving complex issues.
  • Provide coaching and training to team members on fraud detection techniques, escalation protocols, and best practices for managing fraud cases.
  • Ensure that fraud investigation processes comply with internal policies, BSP regulations, and legal requirements.
  • Work to minimize the impact of fraud on customers by maintaining customer-focused resolutions and addressing concerns promptly.
  • Ensure Service Level Agreement is aligned on internal policies and BSP regulations to avoid any possible litigation

 

REQUIRED QUALIFICATIONS

  • Graduate of any Bachelor's Degree
  • Minimum of 5 years of experience in fraud investigation and risk management. 
  • Minimum of 2 years experience on leadership and supervisory experience managing teams 
  • Strong understanding of banking products and services
  • With operational experience in the areas of Banking, Audit, Analysis and Investigation
  • Experience in digital forensics, fraud investigation, cybersecurity, or a related area within the financial technology (FinTech) industry.
  • Background on BSP regulations is a plus
  • Excellent interpersonal skills, verbal and written communication skills and a strong customer-focus orientation.

 

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolder ways to master their money. It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of money makers through cutting edge technology. 

We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever. 

We are powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services. 

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/

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