Collections Lead (In-house)

Collection Operations

Description:

ABOUT US

Maya is the all-in-one money platform that is bringing Filipinos bolder ways to master their money. 

It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of money makers through cutting edge technology. 

We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever. 

We are powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services. 

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. www.bsp.gov.ph

OUR VISION

Be the #1 financial services ecosystem in the Philippines through leading-edge technology.

What you will be doing:

Oversee the Teams day to day collection operations
Monitor Daily productivity of the team, ensures target is being met and issues being addressed.
Work-force management
Be able to identify and implement process improvement initiatives that will have an impact to his/her assigned team
Be familiar with staffing projection complementing work volume growth and forecast and make necessary proposal to Business Unit
Prepare, Create reports based on teams deliverable and present to management
Monitor Collection Agency progress/ performance report
Daily and Weekly Meeting with Collection Agency
Ensures quality of service is being provided to the customers/clients
Ensures regulatory Collection policy and processes were being adhere to
Willing to work on extended hours and challenges of start ups

What you need to succeed:

Keen & high attention to details
Strong Analytical Mind
Excellent communications ( VERBAL & WRITTEN) and interpersonal skills
Ability to work in a goal oriented environment
Flexible and Agile
Familiarity with computers and banking applications/ software
can work under pressure and adopt to changes
Can work independently
Strong leadership

What we are looking for:

BS degree holder on finance and business, and other related field
2 years Work experience as Collection Team Lead or Supervisor
Experience on Lending and Credit Card Collection is a plus
Strong drive to achieve goals / target

OUR MANTRA

Our defiance isn’t without reason. The questions we dare to ask aren’t without cause. We challenge the way things are to transform into something better – as humans, employees, collaborators, and enablers.

To be part of Team Maya is to be Bolder for Better.