Consumer Onboarding Specialist

ABOUT US

Maya is the all-in-one money platform that is bringing Filipinos bolder ways to master their money. 

It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of money makers through cutting edge technology. 

We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever. 

We are powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services. 

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. www.bsp.gov.ph

OUR VISION

Be the #1 financial services ecosystem in the Philippines through leading-edge technology.

Overview: The Consumer Onboarding Specialist shall oversee the end-to-end operations of upgrading individual accounts. He/She shall exhibit analytical skills in assessing the overall process to come up with efficient solutions on identified pain points and challenges. He/She must be able to work on a fast-paced environment while still able to meet SLA and perform proper due diligence. The role requires a graduate of business course and preferably with experience in fintech or financial institution.

What you will be dong: 

• Responsible for the day-to-day operations such as, but not limited to, applicable customer due diligence on high risk customer applications.
• Responsible for implementing continuous process improvements to maintain optimal efficiency and productivity of the KYC team.
• Accountable in building and managing the team KPIs.
• Able to communicate effectively especially with Senior Leaders to strategize and implement key initiatives.
• Can effectively perform Root Cause Analysis (RCA) and deep dive to identify pain points and come up with the right solutions.
• Ability to multi-task (projects) and delivering these in a timely manner.
• Spearhead process improvements and initiate collaboration with cross-functional teams for product and process automation.
• Active participation in process improvement brainstorming, user acceptance testing, and implementation of new tools and/or process improvement involving Operations Team.
• Responsible for managing existing vendors/third party service providers.
• Should be able to monitor latest updates and trends on KYC policies from local regulators and the general industry.
• Strong compliance mindset (strengthen QA process and improve day to day monitoring of performance).
• Proactive and accurate monitoring of Service Level Agreements (SLAs) and overall team performance.

What we are looking for:

• Graduate of any 4-year business course.
• With experience on customer onboarding in Fintech or any Financial Institution for at least 3 years with supervisory role, preferably with an understanding of KYC regulations and industry best practices.
• With at least 2-3 years of experience on vendor and contracts management.
• Has excellent written, oral communication and presentation skills.
• Able to work efficiently and effectively in a dynamic and fast-paced environment with minimal supervision.
• Proven ability to conduct thorough research and analyze complex information.
• Possesses a keen eye for detail.
• Comfortable working with numbers and able to generate insightful and accurate reports.
• Highly adaptable and flexible, able to work within a group or as an individual contributor.

OUR MANTRA

Our defiance isn’t without reason. The questions we dare to ask aren’t without cause. We challenge the way things are to transform into something better – as humans, employees, collaborators, and enablers.

To be part of Team Maya is to be Bolder for Better.