Consumer Onboarding Specialist

Overview: 

The Consumer Onboarding Specialist shall oversee the end-to-end operations of upgrading individual accounts. He/She shall exhibit analytical skills in assessing the overall process to come up with efficient solutions on identified pain points and challenges. He/She must be able to work on a fast-paced environment while still able to meet SLA and perform proper due diligence. The role requires a graduate of business course and preferably with experience in fintech or financial institution. 

What you will do: 
 

• Responsible for the day-to-day operations such as, but not limited to, applicable customer due diligence on high risk customer applications.  
• Responsible for implementing continuous process improvements to maintain optimal efficiency and productivity of the KYC team.  
• Accountable in building and managing the team KPIs.  
• Able to communicate effectively especially with Senior Leaders to strategize and implement key initiatives.  
• Can effectively perform Root Cause Analysis (RCA) and deep dive to identify pain points and come up with the right solutions.  
• Ability to multi-task (projects) and delivering these in a timely manner.  
• Spearhead process improvements and initiate collaboration with cross-functional teams for product and process automation.  
• Active participation in process improvement brainstorming, user acceptance testing, and implementation of new tools and/or process improvement involving Operations Team.  
• Responsible for managing existing vendors/third party service providers.  
• Should be able to monitor latest updates and trends on KYC policies from local regulators and the general industry.  
• Strong compliance mindset (strengthen QA process and improve day to day monitoring of performance).  
• Proactive and accurate monitoring of Service Level Agreements (SLAs) and overall team performance 

What we are looking for: 

• Graduate of any 4-year business course.  
• With experience on customer onboarding in Fintech or any Financial Institution for at least 3 years with supervisory role, preferably with an understanding of KYC regulations and industry best practices.  
• With at least 2-3 years of experience on vendor and contracts management.  
• Has excellent written, oral communication and presentation skills.  
• Able to work efficiently and effectively in a dynamic and fast-paced environment with minimal supervision.  
• Proven ability to conduct thorough research and analyze complex information.  
• Possesses a keen eye for detail.  
• Comfortable working with numbers and able to generate insightful and accurate reports. 
•  Highly adaptable and flexible, able to work within a group or as an individual contributor.