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Customer Support Associate

Customer Support

Our Mission

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.
Description: 

What you will do:

 

The Customer Support Associate serves as the first point of contact for customers, providing timely, accurate support via phone, chat, email or other channels. The role is responsible for resolving inquiries/pro-active outreach related to digital payments, cards, e-wallets, account issues, and transactions while ensuring compliance with internal controls and regulatory standards. The associate is expected to deliver a consistent, customer-centric experience, document cases accurately, and escalate issues appropriately to meet service level agreements (SLAs).

 

What we are looking for:

  • Graduate of any 4-year Business or Technical course
  • At least 1 year of experience in customer support, preferably in fintech, banking, or financial services
  • Exposure to digital payments, cards, e-wallets, or transaction monitoring is required
  • Experience handling calls, chats, and emails in a customer support environment
  • Excellent verbal and written communication skills in English / Tagalog
  • Familiarity with CRM and ticketing tools

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolder ways to master their money. It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of money makers through cutting edge technology. 

We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever. 

We are powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services. 

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/

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