Enterprise Support Associate

ABOUT US

Maya is the all-in-one money platform that is bringing Filipinos bolder ways to master their money. 

It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of money makers through cutting edge technology. 

We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever. 

We are powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services. 

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. www.bsp.gov.ph

OUR VISION

Be the #1 financial services ecosystem in the Philippines through leading-edge technology.

What you will be doing: 

• Provide On-Time and Quality Servicing Through fulfillment of Requests escalated via Salesforce/Email.
• Timeliness of escalation to fulfillment units and processing of External Customer Requests.
• Timeliness and Accuracy in Processing Adjustments and Account Maintenance
• Timely and Accurate Review of Adjustments
• Support Enhancements, Fixes and Service Deployments
• On-time submission and accurate output of reports

What we are looking for: 

• Graduate of any 4 and 5-year business or technical course.
• High attention to details.
• Good analytical skills.
• Good verbal and written communication skills.
• Customer-focused oriented.
• With 1 year experience as customer care officer (voice/non-voice) in a card payment industry or digital financial company

OUR MANTRA

Our defiance isn’t without reason. The questions we dare to ask aren’t without cause. We challenge the way things are to transform into something better – as humans, employees, collaborators, and enablers.

To be part of Team Maya is to be Bolder for Better.