Operations Associate

ABOUT US

Maya is the all-in-one money platform that is bringing Filipinos bolder ways to master their money. 

It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of money makers through cutting edge technology. 

We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever. 

We are powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services. 

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. www.bsp.gov.ph

OUR VISION

Be the #1 financial services ecosystem in the Philippines through leading-edge technology.

Overview:
The Credit Card Operations Associate plays a crucial role in maintaining the efficiency and integrity of the credit card operations team. The ideal candidate is detail-oriented, customer-focused, and possesses strong analytical skills. This person works well in a fast-paced environment, demonstrates exceptional problem-solving abilities, and ensures compliance with all regulatory requirements. They are adept at using financial software and are committed to delivering high-quality service.

What you will be doing: 

• Transaction Management: Handle all aspects of credit card transaction processing.
• Customer Support: Provide critical support by addressing and resolving credit card-related issues, ensuring smooth operation of credit card services.
• Compliance Assurance: Ensure the team’s operations comply with regulatory standards, internal policies and processes.
• Reporting and Analysis: Generate and analyze reports to identify trends, improve processes, and support decision-making.
• Team Collaboration: Work closely with other departments such as Business Units, Risk Management, Product and Engineering to streamline operations and enhance the customer experience.

What we are looking for: 

• Bachelor's degree in Finance, Business Administration, or any related field.
• At least 2 years of experience in credit card operations or a related role in the financial services industry.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in financial software.
• High attention to detail and accuracy.
• Ability to work both independently and as part of a team.
• Relevant certifications are advantageous but not required.

OUR MANTRA

Our defiance isn’t without reason. The questions we dare to ask aren’t without cause. We challenge the way things are to transform into something better – as humans, employees, collaborators, and enablers.

To be part of Team Maya is to be Bolder for Better.