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Operations Associate

Customer Support

Our Mission

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.

Description:

What you will be doing:

Provide On Time and Quality Servicing Through fulfillment of Requests escalated via Salesforce/Email.
Timeliness of escalation to fulfillment units and processing of External Customer Requests.
Timeliness and Accuracy in Processing Adjustments and Account Maintenance
Timely and Accurate Review of Adjustments
Support Enhancements, Fixes and Service Deployments
On-time submission and accurate output of reports

What we are looking for:

Graduate of any 4 and 5-year business or technical course.
High attention to details.
Good analytical skills.
Good verbal and written communication skills.
Customer-focused oriented.
With 1 year experience as customer care officer (voice/non-voice) in a card payment industry or digital financial company

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolder ways to master their money. It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of money makers through cutting edge technology. 

We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever. 

We are powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services. 

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/

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