Operations Engineer
CORE PROFILE
The technical operations engineer is tasked to monitor, maintain & support the various system & services of Maya. The engineer is expected to detect incidents & resolve incidents with the least amount of time. The engineer should be able to communicate effectively with internal & external customers. The engineer should be able to help improve the process & handling by way of automation & software development.
NATURE OF WORK
- 24x7 (12x4) shifting schedule
- Investigate & resolve incidents & escalations or fulfill requests
- Communicate service interruption / degradation or system maintenances to internal & external customers
- Assess & support production changes
- Develop custom service checks & detect system & service problem & anomaly
- Analyze the system & be able to arrest errors, address gaps & improve its resiliency
- Build custom dashboards & reduce overhead to operations
- Collaborate effectively with other business units
REQUIRED QUALIFICATIONS
- Bachelor’s degree in Computer Science
- At least 2 years of experience in IT Operations & Service Management
- Experience in Splunk searching is an advantage
- At least 1 year experience in managing cloud infrastructure
- At least 1 year experienced in automation & software development
- Knowledge in Linux, IT Security & PCIDSS