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Operations Engineer

Technical Operations
Description: 

CORE PROFILE

The technical operations engineer is tasked to monitor, maintain & support the various system & services of Maya. The engineer is expected to detect incidents & resolve incidents with the least amount of time. The engineer should be able to communicate effectively with internal & external customers. The engineer should be able to help improve the process & handling by way of automation & software development.      

 

NATURE OF WORK

-    24x7 (12x4) shifting schedule
-    Investigate & resolve incidents & escalations or fulfill requests
-    Communicate service interruption / degradation or system maintenances to internal & external customers
-    Assess & support production changes 
-    Develop custom service checks & detect system & service problem & anomaly
-    Analyze the system & be able to arrest errors, address gaps & improve its resiliency
-    Build custom dashboards & reduce overhead to operations
-    Collaborate effectively with other business units   

 

REQUIRED QUALIFICATIONS
-    Bachelor’s degree in Computer Science
-    At least 2 years of experience in IT Operations & Service Management
-    Experience in Splunk searching is an advantage
-    At least 1 year experience in managing cloud infrastructure
-    At least 1 year experienced in automation & software development
-    Knowledge in Linux, IT Security & PCIDSS
 

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