Partner Onboarding Specialist

Onboarding and Governance

Description:

Overview:

The Operations Lead will contribute to existing and new client provisioning of solutions for the partner merchants, digital bank, and other future Maya solutions. He/she will oversee end to end processing of requests for Maya partners onboarding and account maintenance. He/she must be able to work in a fast-paced environment while still able to meet SLA and perform proper due diligence. The role requires a graduate of business course and preferably with experience in fintech or financial institution.

What you will be doing:

Checking and validation of partner information and documents
Enhanced due diligence (if applicable)
Validation and endorsement of other account-related requests (i.e. additional user credentials, modification of system access, updating of records, etc.)
Creation of partner accounts across various platforms
Post-validation of partner information, documents, and other requirements as needed
Updating of all relevant trackers for reporting purposes
After-sales customer servicing and processing of requests
Proactive and accurate monitoring of Service Level Agreements (SLAs)
Process improvements and collaboration with cross-functional teams for product and process automation
Active participation in process improvement brainstorming, user acceptance testing, and implementation of new tools and/or process improvement involving Operations Team.
Initiative process improvements and collaboration with cross-functional teams for product and process automation
Manage people or direct subordinates, be it an organic hire or project hire

What we are looking for:

Graduate of any 4-year business course
With Operations experience in Fintech or any Financial Institution for at least 3 years, preferably in deposit account opening, partner onboarding and/or account provisioning
Has excellent written, oral communication and presentation skills
Able to work efficiently and effectively in a dynamic and fast-paced environment with minimal supervision
Possesses a keen eye for detail
Comfortable working with numbers and able to generate insightful and accurate reports
Highly adaptable and flexible, able to work within a group or as an individual contributor