Product Specialist (Communications Platform)

Core Product Platforms

Description:

Overview:

As a Product Specialist in the Communications Platform space, you will be responsible for envisioning and realizing a customer-centric platform, used across the different Maya customer touchpoints, that focuses on providing a one-stop-shop for incidents, fulfillment requests, and inquiries.

What you will do:

Understand the experience, perspective, feelings, needs, and wants of end-users
Create personas based on the end-users
Create user stories based on persona
State the problem that needs to be solved/ direction the team(s) need to pursue
Ensure considerations for user-centricity, risk and compliance, and data analytics are factored in
Map the customer journey from current experience to the future experience/ end-state
Lead cross functional generation of creative potential solutions to facilitate customer journey with emphasis
Lead visualizing, building, testing, and refining solutions
Manage stakeholders with competing priorities
Develop, maintain, and manage roadmaps across all the customer touchpoints
Conflict resolution
Market scan to see how other companies do certain things

What we are looking for:

Bachelor's degree in Business Management, Computer Science/Engineering, or a related field.
At least 3 years of experience in product management or a related role within the financial technology industry.
Proven track record of successfully launching and managing financial technology products.
Has high familiarity and experience working with different customer-facing knowledge management solutions.
Has high familiarity with best practices and experience working with/ implementing Incident Management, Request Fulfillment, Request for Information process areas.
Experienced in using design thinking – at least practitioner level.
Experienced in working with and in SCRUM teams.
Proficiency in using data analytics tools and techniques to make data-driven decisions, monitor product performance, and identify areas for improvement.
Excellent stakeholder management skills and management of the product prioritization and roadmap.
High familiarity with API Framework and how platforms are integrated towards an end feature.