Apply now »

Quality Assurance Specialist

Customer Support

Our Mission

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.
Description: 

What you will be doing:

  • Responsible for monitoring, evaluating, and improving the quality of customer interactions and operational execution across Maya’s support channels.
  • The role ensures compliance with BSP regulations, internal controls, and Maya service standards while identifying risks, defects, and experience gaps that impact customers. 
  • partners closely with Contact Center Vendors, Operations, Training, and Process teams to drive continuous improvement, strengthen frontline execution, and support Maya’s goal of delivering safe, seamless, and customer-centric digital banking experiences. 


What we are looking for:

  • Bachelor's or College Degree Graduate 

  • 1–4 years of experience in Quality Assurance, Customer Support, or Operations within fintech, banking, or financial services 

  • Familiarity with CRM and ticketing tools (Salesforce or equivalent) 

  • Strong understanding of regulated environments and compliance-driven processes 

  • Strong analytical, communication, and stakeholder management skills 

  • Must be willing to travel to vendor sites  

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolder ways to master their money. It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of money makers through cutting edge technology. 

We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever. 

We are powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services. 

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/

Apply now »