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Senior Operations Associate

Collection Operations

Our Mission

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.
Description: 

What you will do:

  • Respond to inbound customer calls, chats, and emails with professionalism.
  • Manage escalated and complex customer concerns.
  • Provide assistance and guidance to junior agents.
  • Ensure accuracy in documentation and compliance with processes.
  • Contribute to training and coaching initiatives.
  • Consistently meet or exceed performance metrics and service levels.
  • Provide feedback or report to immediate supervisor on performance, recurring issues or customer pain points
  • Perform other administrative tasks as needed to support the team

 

What we are looking for:

  • Graduate of any 4-year bachelor’s degree course. Business, Communications or related field is an advantage.
  • 2-3 years’ experience in inbound customer service or call center role
  • At least 2 years handling escalations or complex customer issues
  • 3-5 years’ Experience in lending business in financial institution 

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolder ways to master their money. It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of money makers through cutting edge technology. 

We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever. 

We are powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services. 

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/

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