Senior Operations Engineer

TECHNICAL OPERATIONS ENGINEER 

CORE PROFILE

The technical operations engineer is tasked to monitor, maintain & support the various system & services of Maya. The engineer is expected to detect incidents & resolve incidents with the least amount of time. The engineer should be able to communicate effectively with internal & external customers. The engineer should be able to help improve the process & handling by way of automation & software development.

NATURE OF WORK

• 24x7 (12x4) shifting schedule
• Investigate & resolve incidents & escalations or fulfill requests
• Communicate service interruption / degradation or system maintenances to internal & external customers
• Assess & support production changes 
• Develop custom service checks & detect system & service problem & anomaly
• Analyze the system & be able to arrest errors, address gaps & improve its resiliency
• Build custom dashboards & reduce overhead to operations
• Collaborate effectively with other business units   

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Computer Science
• At least 2 years of experience in IT Operations & Service Management
• Experience in Splunk searching is an advantage
• At least 1 year experience in managing cloud infrastructure
• At least 1 year experienced in automation & software development
• Knowledge in Linux, IT Security & PCIDSS