Senior Quality Assurance Associate

Overview:

The Senior Quality Assurance – Loan Channeling professional brings strong expertise in Credit Operations, specializing in eKYC verification, digital onboarding controls, and transaction review. The role req ires solid knowledge of BSP regulations, identity verification standards, credit risk management, AML compliance, and lending practices. With a firm grasp of QA frameworks, audit methodologies, and governance structures, the Senior QA professional ensures compliance, operational integrity, and consistent quality across loan channeling processes.

What you will do:

• Perform independent audits of Credit Operations – Loan Channeling transactions to ensure adherence to internal policies, regulatory requirements, and established operational controls.
• Develop and deliver comprehensive quality assurance reports and monitoring outputs to relevant stakeholders to support underwriter performance management and remediation of identified control gaps.
• Manage and resolve customer complaints within the Credit Operations scope in accordance with established service standards and escalation protocols.
• Undertake additional quality assurance and audit functions as assigned to support governance, risk management, and continuous improvement of Credit Operatios processes.

What we are looking for:

• Bachelor’s degree in Finance, Business Administration, Accounting, Information Technology, or any related field.
• Proven experience in KYC/eKYC operations, AML compliance, or fraud risk management.
• Background in quality assurance or audit, including process audits and compliance reviews.
• Strong knowledge of relevant regulatory requirements (e.g., AML regulations, data privacy laws, and financial compliance standards).
• Solid understanding of eKYC systems and workflows, including ID verification, biometrics, and document authentication.
• Familiarity with digital onboarding processes and customer verification frameworks.
• Experience using compliance tools and reporting systems.
• Basic proficiency in data analysis and reporting tools (e.g., Excel, dashboards, QA tracking systems).
• Ability to interpret and apply policies, procedures, and regulatory guidelines
• Excellent documentation and reporting capabilities
• Effective communication skills, with the ability to deliver clear and constructive feedback
• Ability to collaborate effectively with operations and compliance stakeholders